Trek

What Our Customers Are Saying

“Hi Bill, I just wanted to take some time to let you know (of course you probably already know) what an amazing team you have at Bicycle Emporium. I came to pick up my bike and bike rack with a plan to hit the trail immediately after. Again, friendly, great service…Billy helped me put the bike rack on my car (it only fell off once on the way to the River – haha just kidding). My bike didn’t really fit on the rack but he new the fix – an extender bar – and wa-la, bike on the rack. I went over to hit the trail and was wondering what the ride was going to be like. In the past after I’ve picked up my bike at other shops, I’ve had a loose crank, shifting out of adjustment, and I forget what else. But my bike felt like new. I could tell a big difference in smooth shifting (and yes duh lol bent chain ring). Sooo, to sum it up, you have a great thing going on up there, a great team. Even the people that I didn’t have interaction with, were friendly with the other customers (yes, I was watching 😎 , and all your employees just appeared happy. How is it that EVERYONE in there is friendly and great customer service? Whatever it is, great job and thanks for everything. Ciao!”

—Sheila J., Citrus Heights, CA